Returns & Exchanges

We want you to love what you ordered. If it is not quite right, unused items in new condition may be returned or exchanged within 30 days of delivery.

Start My Return Or Exchange

To help protect your return, please package your item as closely as possible to how it was originally packed so it travels safely back to us. Items returned damaged, missing components, or not in their original condition may be subject to a partial refund or return denial.

Mystery Boxes, E-Gift Cards, international orders (except Canada), and items marked Final Sale cannot be returned or exchanged.

In-Store Returns

Return In-Store

• Online orders: Bring unused items within 30 days of delivery with your order number for a quick refund.
• Store purchases: Eligible for in-store return or exchange with receipt within 30 days.

Shoe Returns

Shoes may be returned within 30 days of delivery, as long as they are unworn, unused, and in new condition.

Shoe returns must be started online through our returns portal. We are unable to accept shoe returns in-store.

Fit, comfort, or preference-related concerns are eligible for return only within the 30-day return window. After that window, shoes are only eligible for warranty review if there is a defect in materials or workmanship within 90 days of delivery.

Return Shipping Charge

Original shipping and package protection charges are non-refundable.

• Orders under $300 (without Package Protection): a flat-rate return shipping charge applies.
• Under 1 lb → $6.95
• 1+ lb → $14.95
• For Canada and orders of $300 or more, return shipping costs vary based on the size and weight of the package.
• Orders with Package Protection & Free Returns get a free return label, full product refund, and optional home pickup.

Refunds & Merchandise Credit

• Refunds:Issued to your original payment method once your return is received and processed.
• Merchandise Credit: Sent by email as a digital gift card once your return is scanned in transit (valid for one year).

Gifts

Returning a gift? Start your return through our Gift Return Portal.

Need a gift receipt? Create one using your order number and shipping ZIP code here.

Claims & Support

If you added Package Protection & Free Returns to your order, you can submit a claim directly through our Returns Portal.
Didn't add Package Protection or need a little extra help? Our Customer Experience team is happy to assist.

Contact Us

 

Find answers to other common questions on our FAQ Page.