International Shipping & Returns
INTERNATIONAL SHIPPING
Please allow 1-4 business days for order preparation plus estimated transit time.
Your shipping method can be selected at checkout. Costs will be calculated prior to payment and will vary by order depending on a number of factors, including but not limited to: item count, package weight, delivery country, and selected shipping method.
Stated transit times are based on estimates from the shipping carrier and subject to change. Holidays and high sales volume can lengthen order fulfillment time.
|
Shipping |
Total Order |
Expected Time |
Order |
|
Express Courier (Air) |
2-10 days |
1-6 days |
1-4 days |
INTERNATIONAL RETURNS
For a mail-in return of an international online order, please click the link below.
START MY RETURN
Please complete the process for an online return within 30 days of delivery (this window is extended during the end-of-year holiday season). We do not currently offer a direct exchange option, but if you are wishing to exchange your order, you can do so by opting for store credit and using that store credit to place a new order as soon as it's been issued. Store credit will be issued as an e-gift card to your email address as soon as the return label receives a progress scan.
To be eligible for a return, your item must be unused and in new condition. Bags should be returned as they were shipped, with tissue stuffed inside and handles carefully folded to avoid any damage. There are certain situations where only partial refunds may be granted (if applicable), such as an item not in its original condition, being damaged, or missing parts for reasons not due to our error.
All orders are charged a non-refundable original shipping fee, and refunds of returned products will have a return label fee deducted from their total. For international orders, this fee varies based on distance traveled, and will be displayed to the customer prior to completing the return process.
For additional assistance, please reach out to our Customer Service team at support@portlandleathergoods.com.
All Mystery Boxes, Footwear and Hats are final sale and cannot be returned or exchanged.
We reserve the right to refuse returns that do not meet these criteria. If you received an incorrect or damaged item, please use the portal above to contact us immediately or reach out to us here.
GIFT RECEIPTS
Gift receipts can be created for part or all of any order. Have your order number and shipping zip code ready, then Click Here to start.
REFUNDS
Once your return is received and processed, you will receive an email notification and your refund will be issued immediately. Store credit refunds will be issued via a digital gift card sent to your email address.
Please allow up to 10 business days for your return to be processed after it arrives in our facility.
LATE OR MISSING REFUNDS (if applicable)
Please note that it can take some banks 1-2 weeks to process your refund, so if your funds have not yet arrived in your account, please contact your bank or credit card company for more information. If your bank is unable to assist, please contact us here